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OurHousing helps social housing landlords and customers have conversations to improve services together.

 

 

 

The idea is simple – customers tell their stories here, we share them with landlords who then reply. Customers get heard and landlords get feedback they can action.

OurHousing in four easy steps:-

  1. Customers log in to add stories of their housing experience
  2. They select their landlord and service, then describe their story and how happy they are about it
  3. We then moderate the story and publish it so that other customers or the landlord can respond publicly
  4. A conversation then takes place, where the customer and landlord co-create better services

OurHousing will always be free to use for social housing customers. Landlords can invest in a subscription to provide a comprehensive package of support.

 

(OurHousing is a venture seed-funded by Nominet Trust and supported by Thames Valley Housing).